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New gWorks Billing System

Both Districts have just been migrated over to a new billing system.  A company named gWorks purchased UB Max, the billing system that we have been using, and gWorks has now phased out the UB Max system and replaced it with their own.  We had asked gWorks for a bit of notice before the final migration so we could check things out, but alas... 

If you see any issues on your next bills / online gWorks account or have any questions or concerns please reach out to Teri (archcapebilling@gmailcom).  She will get back to you as quickly as she can. Matt is  focused on managing plant and operations, so Teri is now the point person on this.

 

Activating/ Setting up a gWorks account

For those that have been using UB Max, your account information, including your account number, has been automatically loaded into gWorks.    But you will need to activate your account in the gWorks system. If you have been using auto-pay in UB Max you need to set it up in gWorks, we cannot do that for you due to privacy law.

Everyone who hasn't been using UBMax can create an account in gWorks and set up autopay if you want.

To activate or set up an account:

Before you start, be sure to have your account numbers in hand

  1. Click on the below links in turn, or load the selected URL into your browser 

         2. Click on 'Create Now' under the Login bar and follow the prompts

          3. For each District, use your account number and service address .  You can use the same password for each account if you choose.

Similar to UBMax, setting up an account in gWorks will allow you to indicate that you want emailed statements rather than paper, review your billing statements and payments online and sign up for autopay (click here for autopay pricing). Setting up a gWorks account will also allow you to receive email alerts about things that are happening that may affect you.   gWorks also has other capabilities - but we are still evaluating whether they make sense and have value to our Districts.

Please remember that Teri cannot see what you are seeing on your gWorks account screen. She only has access to the Administrator's screen.  Feel free to reach out to her directly with questions.  Send her an email at archcapebilling@gmail.com.  

 

March 10th billing & emailed statements

The March 10th billing will be done by gWorks so we will be watching it closely, but it's very likely that we could miss things. If you see any issues or have any questions or concerns please reach out to Teri (archcapebilling@gmailcom). 

For the March 10th billing, ALL statements will be sent by mail (just to be safe).  The Sanitary and Water bills will arrive in the same envelop, and not a post card. 

From then on

  1. To ONLY get your statements by mail, don't create a gWorks account.
  2. To ONLY get your statements by email, create a gWorks account
  3. To get your statements by email AND mail, create a gWorks account,  select 'My Account' on the left side of the page. Under 'Notification Preferences' click on 'Edit'.  For 'Receive Utility Paper Bill' toggle the button so that it is bright orange. 

Auto-pay

For those of you who have a current ACH Draft with the Districts in the UBMax system, the final draft for Sanitary will pull on Tuesday, 2/11/25 (the final Water draft pulled on  January 10th).  

If you want to set up auto-pay in your gWorks account activate an account. Then go into gWorks and select 'Pay Bills' on the left side of the page. Under 'Payment  Preferences' click on 'Edit'.  For 'Autopay' toggle the button so that it is bright orange.